We purchased a 2013 RV here back in November.We were promised some things would get fixed/taken care of.
After nobody from their "amazing customer service" team that they claim to have on their website would return our calls, I escalated it to the service manager. John Thompson (assistant service manager) assured it would get taken care of. Well another month has passed of their "amazing customer service" and still nothing has been done. They are always "going to look into it and call me back" and nothing!
Ive also been told a few times that the seat cover we are waiting on has been ordered and they will call us when it comes in. Well I follow up with a phone call and I get the same thing, we'll look into it and call you back.
Aside from that, our new RV is already in for service at the ford dealer for a dead battery and a faulty fuel gage.STAY AWAY FROM THIS PLACE!!!!!!